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Help Center

REGISTRATION

Do I need to register before I place an order?

How do I register?

Why should I register with Prynce Clothing?

How do I change the details of my account?

ORDERS

What methods of payment do you accept?

Do prices displayed on the website include taxes?

Can I modify or cancel my order?

How do I check the status of my order?

Why is an item that I ordered listed as “Refunded” or “Cancelled” on my invoice?

SHIPPING

What shipping options can I choose from?

What countries do you ship to?

Where can I locate my tracking number?

I live in the US, what fees or duties will I be charged?

One of my items was shipped damaged, what do I do?

There is an error in the shipping address that I provided, what do I do?

My tracking number shows that my item should have been delivered by now but I haven’t received it. What do I do?

RETURNS/REFUND

What is your Return Policy for items purchased online?

I received my order but an item I ordered does not fit, can I exchange?

How soon will I receive a refund for my online return?

GIFT CARDS & DISCOUNT CARDS

How do I redeem my Gift Card online?

How do I check the balance of my Gift Card online?

Does Prynce Clothing accept the Student Price Card (SPC)?

Can I sell my products on your website?

Can I get additional information on your company for a school project?

How do I apply for a job?

I am a fashion blogger, how can I collaborate with Prynce Clothing?

How can I model for Prynce Clothing?

Can I purchase clothing from you wholesale?

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