Registering is fast, free and easy! Here are the benefits:
1. You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
2. You can browse, shop and complete your order at a later time. The items that are placed in your Shopping Cart will be saved so when you come back later, you will not have to search for and re-select the items again.
Please note: Placing your items in the Shopping Cart does not guarantee the availability of your items at the time of checkout. Items left in the cart are removed every 7 days.
How do I change the details of my account? You can change your account information by visiting “My Account” in the top navigation and then selecting “Account Information” from the sidebar menu. To change your address, click “Address Book” and select “Change Billing/Shipping Address”. You can also control your Newsletter Subscription under “Newsletter Subscriptions” and by checking the box next to general subscription and selecting “Save”.
You can change your account information by visiting “My Account” in the top navigation and then selecting “Account Information” from the sidebar menu. To change your address, click “Address Book” and select “Change Billing/Shipping Address”. You can also control your Newsletter Subscription under “Newsletter Subscriptions” and by checking the box next to general subscription and selecting “Save”.
We accept payment by credit card: Mastercard, Visa, and American Express. We also accept PayPal, Visa-Debit/MasterCard-Debit cards from the following banks BMO, RBC, Scotia Bank, and Credit Union in Ontario and British Columbia.
Please note: Visa-Debit cards should be entered as a Visa Credit card and not an Interac card.
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.
To check the status of your order, click on “My Account” and then “My Orders”. Select the order you wish to view by clicking “View Order” on the right side beside the order information. At the top of the page, you will see “About This Order:” followed by “Order Information”, “Invoices” and “Shipments”. As updates become available, you will be able to view the details pertaining to your order.
While we make every effort to fulfill your entire order, on a rare occasion we may need to cancel one or more item(s) due to inventory availability. If we are unable to fulfill your entire order due to merchandise out of stock, you will receive a cancellation e-mail and will be refunded for an unshipped item(s).
For US orders, USPS will charge the recipient all applicable duty, taxes, and/or brokerage fees in the local currency at the time of delivery. All taxes, duties, and customs fees are the responsibility of the person who receives the package. Please contact your local post office or carrier for information on the method of payment accepted for the duties, taxes and other fees collected upon delivery. Unfortunately, we cannot provide the amount that these fees will be before your order is delivered.
Please check all areas where a delivery may have taken place (community mailbox, the front desk of an apartment building, a neighbor’s house). If the order has not been found, please email PrynceClothing@gmail.com and we will assist you as quickly as possible.
While in your Shopping Cart, input your gift card number and pin number in the “Gift Card” section found on the bottom-left side of the screen and select “Check Status and Balance”. Once your balance appears, you can add the gift card to your subtotal. Then, press “Secure Checkout” and proceed with the rest of the check-out process.
Please note: At this time, only the use of 1 gift card per purchase is permitted.
Due to the large number of requests we receive for information from students, we are unable to provide personalized answers to your questions. Any information about our business strategies or other corporate areas is considered confidential.
We are always on the lookout to collaborate with amazing bloggers! If you are a fashion blogger interested in working with us at Prynce Clothing please contact: PrynceClothing@gmail.com and tell us about yourself. Please also include a web URL for your blog and information detailing your previous blog experience.
For all other issues, please send an email to PrynceClothing@gmail.com and a member of our team will get in touch with you within 2 business days. Please note: Our customer support email is monitored Monday-Friday 8:30am-5: 30 pm with the exception of holidays.