PRYNCE Returns & Exchanges
We want every piece to hit the way it should. If something's not right, here's exactly how it works.
The Window
You have 30 days from the date your order is delivered to start a return or exchange — not from the date you ordered.
What You Can Return
- Wrong size or doesn't fit — yes, you can return or exchange it.
- Changed your mind — yes, as long as the item is unworn and in original condition.
- Damaged or defective on arrival — yes, always. Contact us immediately with photos and we'll make it right.
Condition Required
Items must be unworn, unwashed, and with tags attached to qualify for return or exchange. Items showing wear, odor, or damage from use won't be accepted.
Who Pays Shipping
- Damaged or defective items: We cover return shipping, full refund or replacement.
- Wrong size or change of mind: You cover the return shipping cost. Refunds are issued to your original payment method once we receive and inspect the item.
How to Start a Return
- Email prynceclothing@gmail.com with your order number and reason for return
- We'll send you a return authorization and shipping instructions within 1–2 business days
- Ship the item back in its original condition
- Once received and inspected, we process your refund or exchange within 5–7 business days
Need a Different Size?
Since every piece is made to order, we don't hold extra stock to swap sizes directly. Here's how it works instead:
- Return your original item following the steps above
- Once we receive and inspect it, we refund you
- Place a new order for the correct size — we'll flag it so it moves through production quickly
We know this takes an extra step, and we're sorry for the inconvenience. It's the tradeoff of making each piece fresh instead of stockpiling — but we'll move your new order through as fast as we can.
Questions
Reach out anytime at prynceclothing@gmail.com. We're a small, growing brand and we read every message ourselves.
Hunt or Starve. Komera.